Blackhawk warranty

[RichL025]

Anyone remember back in the day when Blackhawk used to offer a "forever" warranty on their products? I distinctly remember words along the lines of "as long as you don't use it for kindling, or get it caught up in a ship's propeller...".

Well, my 3-day assault pack is getting pretty worn out and I should get a new one before deploying. The last time I called Blackhawk (~10 years ago) they sent me a new one with no questions asked.

A phone call today though, and the customer service rep clearly emphasized that it means "manufacturing defects" only, not wear and tear...

Well, I suppose I can't really fault them for this. I bought my first Blackhawk (sorry I refuse to put their silly little exclamation mark there) pack in (I think) 1998, after a Squeal* I met in the 18D paramedic extension course told me about former team guys who started making their own gear for sale. The pack was damn well made back then, but the warranty was definitely part of the reason I spent my money on it.

Well, like I said, I guess it's not really reasonable for them to have sold me a pack for "a lifetime", and getting 7-8 years of good use out of one means it's pretty well made. I'm no longer a poor E-6 so I'll pony up the money for a new pack, and still probably support their company... but I guess I was a little dissapointed nonetheless...


Rich L

* Nothing but love for our web-footed bretheren....!!!

[BKKMAN]

Originally Posted by RichL025

Your post

According to the wayback machine, located here:

http://web.archive.org/web/200308012...m/warranty.asp

In 2003, their warranty page said the following:

"Thank you for choosing quality BlackHawk gear! We offer one of the finest warranties in the industry. BlackHawk and HydraStorm products are guaranteed against manufacturing defects for as long as you own them. That’s for the rest of your life! HellStorm Tactical Gloves and Accessories and HydraStorm reservoirs carry a full One Year Warranty."

I don't know if the warranty cards they included in their merchandise said something different or not...

I have a vest from them that has never seen the light of day. I am curious, when did they go to Vietnam to make them?

[Barbarian]

I'm no longer a poor E-6 so I'll pony up the money for a new pack, and still probably support their company...

Just FYI.

http://kitup.military.com/2010/04/bl...ht-by-atk.html

[Sinister]

I would have to dig around but i think I still have one of their original catalogs -- like six pages of hand-drawn ditto-style xerox sheets.

When they went corporate all promises were off. I remember calling from Okinawa in the early/mid-90s to get custom stuff made for my company -- no dice.

Went back to Eagle and have never looked back. Now that Eagle's been sold I'd have to default to someone else.

[booker]

Originally Posted by Sinister

I would have to dig around but i think I still have one of their original catalogs -- like six pages of hand-drawn ditto-style xerox sheets.

When they went corporate all promises were off. I remember calling from Okinawa in the early/mid-90s to get custom stuff made for my company -- no dice.

Went back to Eagle and have never looked back. Now that Eagle's been sold I'd have to default to someone else.

When you find that someone, please let me know. It seems that the collective pool of available suppliers is getting smaller and smaller.

mikeyt October 29, 2010 at 9:32 am
As a BLACKHAWK! employee, I can assure you that business is the same as usual. We have not cut back on quality as mentioned by "FRANK" above and there is definetly no penny pinching going on. Yes, BLACKHAWK! has been purchased by ATK and like I mentioned before, it's business as usual. No, I'm sorry, business is getting stronger as we meld with the other ATK owned companies, ie: Eagle Industries, Federal Premium ammunition, Estate Cartridge, Weaver Optics, Outers, Shooters Ridge, Fusion, CCI, Speer, Champion Clay Targest, Gunslick Pro, Redfield, Simmons, Alliant Powder and several others. So, "Mr. blackhawkdown", I don't know how you feel about some of the companies mentioned above that are owned by ATK, but the feeling is "IF IT AIN'T BROKE, DON'T MESS WITH IT"! You just can't please everyone.



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