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It was out of left field and I didn't hear how they started the discussion but perked when I overheard that. How a long haired business professor even knew what SFQC was remains a mystery. I'm assuming he must have done some work in the community at some point. Or read a book.
If I have the opportunity I will see if I can find out his source for those stats.
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Someday, we'll look back on this, laugh nervously and change the subject.
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