|
stand-up guys
I am posting this email I received two days ago to illustrate how GORUCK dealt with a problem:
"Hi everyone -
[Redacted] here. As we say here at the Teamhouse, bad news doesn't get better with time, so I'll cut to the chase: we are canceling GORUCK Trek events going forward from this October 1st.
We really appreciate your vote of confidence in us by signing up, and your support of GORUCK as we grow and develop new events. I'll be straight with you - we simply don't have the resources to make the event what it should be. Feedback from the GORUCK Tough community throughout the development of Trek has been invaluable, and after this trial period we've come to the decision that keeping the event quality consistent for all Trek participants would require significantly more Cadre and support than we currently have available.
We realize you've spent money on this, and we'd like to offer you three options:
1) Direct transfer to Trek: Boston - September 28, 2012 (the Trek grand finale - gotta go out with a bang)
2) Transfer of registration credit to any other GORUCK event or combination of events
3) A full refund
Regardless of which option you choose, we'd also like to offer a free Challenge for you, or for that friend who's always wanted to sign up but never has. There's no rush to decide what you'd like to do. Please email [redacted] with any questions.
[Redacted]
Lead Cadre, GORUCK Events"
Needless to say (but I'll say it anyway) this gives me great confidence in GORUCK's integrity and I look forward to participating in many of its events.
Hammock
|