Quote:
Originally Posted by The Reaper
Lawyer thing.
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It is up to leadership, corporate or otherwise, to make choices. Leadership must balance the input regarding risk and cost exposure provided from the lawyers and insurance providers with input from the sales department regarding their evaluation of the impact on sales.
The only part of the equation where customers have leverage to impact decision making is withholding their patronage and making it public why they do so. This may seem only a passive-aggressive approach, but it suits my style as well.