This past weekend, I found out that 5.11 also has great customer service. I fell and ripped the crotch out of a brand new pair of 5.11 pants, the second time I wore them. Last Monday, I called 5.11 customer service and explained what had happened and all they asked was what size, color, and where I would like the replacements shipped. I had the pants in hand by thursday afternoon as well as a new 5.11 hat. When I asked them if they wanted the torn pants back, their response was just a simple,"No." Glad these folks stand by their products.
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