|
I agree rapport is key. Experience is important, but I think good training can make you better at rapport in addition to experience, and rapport is something that you can get better at via training and learning, before its all the real thing.
A couple more:
Legitimation- while you may not necessarily agree with the patient, but you can express understanding
Partnership- lets discuss it together
Respect
Honest concern
__________________
"Be ashamed to die until you have won some victory for humanity.”
- Horace Mann
|